![]() ![]() Reduces the costs and number of support tickets.In fact, these brands soon found that chatbots actually come with a whole host of benefits that extend beyond the timeline of the pandemic, such as: With companies forced to operate with reduced staff and millions of people relying solely on online orders to keep their houses in stock, the demand for high-quality customer support vastly outpaced the amount of available support representatives to handle the volume.Īs a result, companies turned to Conversational AI Chatbots to save the day. Key chatbot statistics for 2022Ĭonversational AI Chatbots have become more valuable than ever before, especially with a scenario like the COVID-19 pandemic. To help you determine if integrating a chatbot into your website experience is worthwhile, let’s take a look at 15 chatbot statistics that clarify how chatbots are currently being used and their related benefits. This enables your brand to effectively recreate traditional in-store support scenarios for digital experiences. Thanks to the machine learning and natural language processing (NLP) algorithms built into the AI technology, chatbots learn how to interact with shoppers using human-like dialogue and guide them on the easiest path toward conversion. Because chatbots provide 24/7 automated support, they allow global shoppers to receive real-time customer service. ![]() This scenario is exactly why many brands are investing in a Conversational AI Chatbot. ![]() Do you struggle to maintain exceptional customer service during busy shopping seasons? Does your support center struggle to manage all of the shoppers referred through your switchboard or call center asking about the same questions again and again? ![]()
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